Wrapped Xpressions Bakery - Custom cakes and confections by Rolanda


Ordering Information
***Please Read***

*NOTICE- THERE ARE LIMITED SPOTS AVAILABLE, SO PLEASE CONTACT ME AS SOON AS POSSIBLE TO ENSURE AVAILABILITY OF YOUR DATE. SUBMITTING AN  ORDER INQUIRY FORM OR EMAIL IS THE FASTEST WAY TO GET A RESPONSE. YOU MUST SUBMIT A DEPOSIT TO SECURE YOUR DATE/ORDER. NO HOLDS WILL BE MADE WITHOUT A NON-REFUNDABLE DEPOSIT. A 7 DAY NOTICE IS REQUIRED ON ALL ORDERS. THANK YOU!

Local delivery (DeSoto, Cedar Hill, Lancaster, Glenn Heights, Duncanville, Red Oak) is free. Deliveries outside the local delivery area is $0.75/per mile, round trip from the 75115 zip code. If you need your order delivered within the week, please contact me prior to ordering.  All cakes, 3 tiers and up, must be delivered. If you choose to pick up your cake that is 3 tiers and up you must sign a release waiver at the time of pick up.


Location:
DeSoto, TX 75115
At this time there is no storefront. All items are made to order


A 50% non-refundable deposit is required for all orders and is expected within 2 days of order placement. If your non-refundable deposit has not been paid within this time frame, your invoice will be automatically canceled and you will have to contact me to re-order. I typically do not accept orders with less than 72 hours notice. Orders accepted without a 7 day notice will incur a minimal rush order fee of $25 and payment is due in full at the time of ordering. Your order is not confirmed or will be fulfilled until the non-refundable deposit in full is received. All orders are to be paid in full prior to delivery or pickup date.  Failure to set final details or remit final payment of remaining balance in a specified time frame will result in your order being canceled, not completed and all payments towards the order will be non-refundable.

You must be on time to your scheduled pick up window. You have a window of up to 30 minutes after your scheduled pick up time to pick up order. After that window, your order will be rescheduled for the next available window that day, with the possibility of not having any windows until after your event. If your order is not picked up on the scheduled completion date and you have not contacted me in writing requesting a different pick up date within 24 hours of your initial pick up date, your order will not be fulfilled and all money paid is non-refundable.

We strive to decorate the exact cake design you want. We do reserve the right to use creative license where we feel necessary in order to maintain the quality of our product and designs. We will do our best to create your cake to match the picture that you have provided, but remember that WXB did not decorate the cake in the picture you provided. We have our own style, method and skills.

Once a cake has been picked up by you or a designated party it is considered “accepted”. Refunds requested due to decorating style, color shade choice or general decoration design will not be honored. WXB is not responsible for any damages once a cake/order has left my location. All orders must be picked up/delivered in an a/c controlled vehicle (especially during summer months) and kept in cool areas at all times to prevent softening of buttercream so much that it begins to shift and melt.

IMPORTANT NOTICE: When inquiring about a cake order via text, phone or email, please include the following information:

Name
Date of the party?
How many servings?
What type of event is this?
What cake flavor and/or fillings are you requesting?
What style of cake are you looking for?
Budget for this order?
Are there any food allergies I should be aware of?


In honor of our troops and our appreciation for them, we offer a 5% discount off of any order. This includes active-duty, retired or reserves. Please submit your military ID prior to invoicing. Discount must be applied before final payment is received or it will be applied to a future order.




****Wrapped Xpressions Bakery is not nut-free. I use dairy, flour and nut products. I recommend not consuming any of our products if you have these food allergies****




Wrapped Xpressions Bakery Policies

 

  • General Information

Wrapped Xpressions Bakery respects the privacy of my clients and other visitors to my websites who may choose to provide personal information. I recognize the need for appropriate protections and management of personal information that you provide to me. This Privacy Statement will assist you in understanding what types of information we may collect, how that information may be used, and with whom the information may be shared.



  • Non-refundable deposits

A 50% non-refundable deposit is required for all orders and expected when order is placed either by phone, online or in person.  If your deposit has not be made within 2 days of order placement and you have not contacted me, your order will be automatically canceled.



  • Refund/Exchange Policy

I take pride in my desserts and cakes. If you are unhappy with your order and/or purchase, immediately notify us (within 24 hours of pick-up/delivery) of your concern and return your dessert to us. We will give you credit for the amount returned for use toward a future purchase. Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up are only offered if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards. Quality determination is at the discretion and sole decision of Wrapped Xpressions Bakery.



  • Order Cancellation Policy

Wrapped Xpressions Bakery understands that plans change and I will gladly assist you in making changes to your order date and time whenever possible. I accept weekday cancellations by phone or email (wrappedxpressionsbakery@gmail.com) 5 business days before your event.  All changes must be handled directly and acknowledged by me.  Wrapped Xpressions Bakery reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order. Charges for cancellations after the above time will be as follows:  25% of the entire order will be charged for cancellations 48 hours prior to the event and 100% of the entire order will be charged for canceling the order after that time. It is entirely up to Wrapped Xpressions Bakery's discretion, to change or otherwise offer any other options to the customer.  Orders  that are not picked up will NOT be refunded.  Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to Wrapped Xpressions Bakery and stored until further notice from customer up to 24 hours after expected delivery date.  Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, cupcake, baked item that is not picked up or delivered within 48 hours after the due time and you will NOT be refunded due to the above rules. 



  • Wedding & Grooms Cake Cancellation Policy

Wedding deposits are non-refundable & non-transferable (Deposit is deducted from the wedding cake balance only).  Any Wedding or Groom’s cake orders canceled 3-6 months prior to your wedding date will receive only a 50% refund on any payments made after the deposit.  Any Wedding or Groom’s cake orders canceled less than 3 months prior to your wedding date will receive NO refunds on any payments made after the deposit. 



  • Change Order

There will be a $35 Change Order fee for any changes that are requested within 24 hours of the time required. 



  • What personal information does Wrapped Xpressions  Bakery collect?

Personal information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number or email address.  Wrapped Xpressions Bakery does not collect personal information when you visit Wrapped Xpressions Bakery's website unless you choose to provide such personal information.  No credit card information is stored on the Wrapped Xpressions Bakery's website.             



  • How does Wrapped Xpressions Bakery use personal information?

Wrapped Xpressions Bakery will use your information to help you complete a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, and to provide ongoing service and support.




  • With whom does Wrapped Xpressions Bakery share personal information?

Wrapped Xpressions Bakery will not share personal information with third parties. Wrapped Xpressions Bakery will not sell, trade or lease your personal information to others.  We respect and are committed to protecting your privacy.  I may collect personally identifiable information when you visit our site.  I also automatically receive and record on our server logs from your browser including your IP address, cookie information and the page(s) you visited.  I will not sell your personally identifiable information to anyone.  



  • Security of Personal Information

Wrapped Xpressions Bakery is committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, Wrapped Xpressions Bakery employs reasonable security measures to prevent unauthorized access including Internet firewalls and anti-virus protection.  No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. Your payment and personal information is always safe.  Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.  It encrypts all of your personal information including credit card number, name and address, so that it cannot be read over the internet.  Only those employees who need access to our users' information in order to do their jobs are allowed access. Employees who violate our privacy policy are subject to disciplinary action.



  • Links to Non-Wrapped Xpressions Web Sites and Third Parties

Wrapped Xpressions Bakery website may provide links to third-party web sites for your convenience and information. If you access those links, you will leave Wrapped Xpressions Bakery web site. Wrapped Xpressions Bakery does not control those sites or their privacy practices, which may differ from Wrapped Xpressions Bakery . I do not endorse or make any representations about third party web sites. The personal data you choose to give to unrelated third parties is not covered by Wrapped Xpressions Bakery Privacy Statement.



  • On-Line Policy Only 

This Privacy Policy applies only to information collected through this site. It does not apply to any information collected or disseminated by any other method.  Wrapped Xpressions Bakery reserves the right to change this privacy policy at any time. Be sure to check this page periodically for updates. This policy applies only to personal information collected online at www.wrapped-xpressions.com and does not apply to information collected offline by Wrapped Xpressions Bakery.



  • Changes to this Statement

Please note that this Policy may be subject to modifications from time to time. Any significant changes to this policy will be posted here. Wrapped Xpressions Bakery encourages you to periodically review this policy to be informed of how I collect, use and protect your information.